Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
Cancelling your IELTS test
If you cancel your IELTS test no less than 21 days before the test date, you will receive a refund minus an administration fee of MYR 190.
If you cancel your registration within the 21-day period prior to the chosen test date, you will not be eligible to receive a refund.
Please note that refunds may take six weeks to process.
To cancel your test, please download and complete our Request for Refund or Test Date Transfer Form and email email@example.com or send it via post to British Council, Ground Floor, West Block, Wisma Golden Eagle Realty, 142C, Jalan Ampang, 50450 Kuala Lumpur, Malaysia (Please note that you need to sign the form.) You can find the documents below in the download section.
To cancel your test in Penang or Ipoh, please complete Request for Refund or Test Date Transfer Form and email to firstname.lastname@example.org or send it via post to British Council Penang, Wisma Great Eastern, Suite 3A.1 & 3A.2, 25, Lebuh Light, 10200 George Town, Pulau Pinang.
If an original medical certificate or related document confirming illness or other serious causes on the date of the test is provided within 21 days before the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration fee of MYR190.
Only original medical certificates in local language or English are accepted. If we have not received both required documents at our office before the test, you will be marked as absent and forfeit all claims.
Please note that we do not accept sick notes issued by family members.
Requesting a test day transfer
If you need to change the date of your test from the date you originally booked, you can request a test day transfer minimally 21 days before the test date, an administration fee of MYR190 is chargable.
If you request to transfer test dates within the 21-day period prior to the chosen test date, you will be treated as a cancellation and will not be eligible for a refund.
Please note that the new test date must be within three months of the original date. In cases of illness, transfer is possible within 21 days before the test if an original medical certificate is provided within five working days before the test date, together with the Request for Refund or Test Date Transfer Form.
If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the new test date, then you are not entitled to a refund of the test fee nor to any further transfer to another new test date.