This section contains information on:
- privacy, cookies, data protection and freedom of information
- terms on the use of all British Council websites, accessibility and information on how to make a complaint
This information is updated from time to time. This content was last updated on 3 July 2018.
Privacy and cookies
We regard the lawful and correct treatment of personal information as important to our successful operations and to the maintenance of confidence of those with whom we deal. As such this statement will apply equally to all of our offices irrespective of where they are based.
You can read our full policy on privacy in English.
Find out about how we protect your information and how you can request access to this information we hold about you.
You can read our full policy on data protection in English.
FREEDOM OF INFORMATION
The British Council prides itself on seeking new and open ways of engaging with the worldwide community. In order to build integrity and trust, it is important that we set an example by opening up more of our organisation to the world.
You can read our full policy on freedom of information in English.
Terms on the use of this site
The British Council has set out specific information on how you may use this site. Here you will find information on how this site has been designed to make it accessible to everyone. You will also find details on how to make a complaint.
The British Council has terms and conditions on the use of this site and links to and from this site.
You can read our full terms and conditions in English.
We have made every effort to make www.britishcouncil.my easy to use for everyone, no matter what browser you choose to use, and whether or not you use any special equipment to access it.
You can read more information on the British Council's website accessibility measures in English.
MAKE A COMPLAINT
We value your opinion. We hope to make your experience of dealing with the British Council an excellent one and we welcome your comments, suggestions and details of your satisfaction or dissatisfaction regarding the service you have experienced when contacting us or using any of our products or services. We would also like to hear if a particular member of staff has provided you with exceptional service.
You can read our full policy on making a complaint in English.
Third party vendor remarketing tracking cookies (like the Google Adwords tracking cookie) are used by the British Council.
Remarketing through the use of remarketing tracking cookies or pixels enables us to show ads across the Internet to you after you have visited our website.
We do not collect any identifiable information through the use of Google, Facebook or any other third party remarketing system.
The third-party vendors, such as Google and Facebook, whose services we use, will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our services.
If you do not wish to receive this type of advertising from us in the future you can opt out through the links below.
The British Council also uses Google’s DoubleClick’s Remarketing Pixels. You may opt-out of DoubleClick’s remarketing pixels by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page. The British Council also uses Google’s Dynamic Ad Serving. The Dynamic Ad Serving feature uses the Teracent cookie and you may opt-out of the Teracent cookie by visiting this opt-out page.
Walk in visitors or customers of the British Council who leave their contact details with our staff may be remarketed to (online and offline) with information from the British Council. We do not share this information with third parties. If you do not want to receive such information through remarketing please contact us to remove your remarketing database.