School Exams
- Refunds will only be processed upon provision of an official receipt from British Council.
- Registration fee is non-refundable and non-transferable.
- Examination fee cannot be transferred between examination sessions.
- An administration fee will be deducted from the refund.
- Non-attendance from either part or whole examination session without any valid reason will not be entitled for any refunds.
- A refund may be possible in case where candidate is unable to attend any exam sitting due to either:
- Illness – e.g. serious illness, hospital admission or injury (does not include minor illnesses such as a mild cold). Candidates must provide a medical certificate.
- Loss or bereavement – death of a close family member
- Hardship / trauma – victim of crime, victim of a traffic accident
- National / Military service
Professional and University Exams
- Refunds will only be processed upon provision of an official receipt from British Council.
- Registration fee is non-refundable and non-transferable.
- As a general rule no refunds will be made to candidates or Examination Boards in respect of the local fee charged by the British Council for professional examinations.
- However in some extenuating circumstances, the British Council will issue a refund for a professional exam where the candidate has paid the local fee directly to the British Council.
- Such circumstances would include instances of death in the immediate family, a serious accident and unexpected or severe circumstances.
- This decision to refund and the percentage of the refund is at the discretion of the British Council.
- An administration fee will be deducted from the refund.
- Candidates are requested to submit a completed refund form along with the appropriate supporting evidence i.e. medical certificate, local chairman/commissioner certificate, death certificate, police report within five working days of the test date to their local British Council Office.
NB. Candidates requiring a refund of board fees should contact the institution directly.