Covid-19 updates for test takers

Re-scheduling and refunds

We have made the following exceptions for test takers who can request to re-schedule their test date by up to six months or take a full refund

• those who are currently in a country or place that would face quarantine on arrival in Malaysia, and are therefore are unable to travel to Malaysia for the test
• those who are under 14-day compulsory quarantine order, 14-day medical surveillance or other self-quarantine order, as required by the Malaysia government
• those who have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms.

If any of the above apply to you, please complete a test date re-scheduling or refund form.

On the form, select ‘Other’ and indicate ‘Covid-19’ in the ‘Grounds for Application’ section. Note that you do not need to attach supporting documents to your request.

Test Report Form (TRF)

• Please note that the IELTS Test Report Form (TRF) will be sent to test takers via courier delivery, no physical collection available during this period. Please complete the TRF Courier Request Form and email to info@britishcouncil.org.my before the test date, additional fee is applicable for international address. IELTS results will not be disclosed over the phone, SMS or through email.
• E-mail the form to us and we will send a confirmation within five working days. 

 Cambridge Assessment International Education:

• Registration is now open - register here

Pearson Edexcel:

• Registration is now open - register here

Oxford AQA:

• Registration is now open - register here

For more details, please visit here.

Test takers should read the test taker special measures (see the next expandable section below) and be fully prepared to comply.

Please do not attend your test if: 

• you are under a 14-day compulsory quarantine, stay-at-home order, medical surveillance or a self-quarantine order, as specified by the Malaysia Government 
• you have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms.

Re-scheduling and refunds

If your exam is cancelled or you are unable to attend your exam, please contact your exam board directly, so that they can manage any refunds or re-scheduling with you.

Self-declaration form:

All test takers must sign a declaration form at the entrance of the exams area on test day to declare that they are eligible to attend the test session. 

Please do not attend your test if: 

• you are under a 14-day compulsory quarantine, stay-at-home order, medical surveillance or a self-quarantine order, as specified by the Malaysia Government 
• you have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms.

Under 18s

Test takers under 18 years of age are strongly recommended to be accompanied by an adult until the necessary checks at the entrance of the test venue have been completed. If you are then excluded from the test, you and your accompanying adult must leave immediately. If you have not been given permission to leave the test venue unaccompanied, you will be escorted to a holding area until an adult comes to pick you up. Our staff will follow the British Council child protection policy and procedures when they proceed with this arrangement.

On test day: 

• We advise you to report an additional 30 minutes prior to the previously specified arrival time of the test  
• We are implementing temperature screening in the test venue before test takers enter the exams area. Test takers with symptoms of fever will not be able to take the test
• Please follow basic hygiene practices such as using hand-sanitiser provided on test day and regularly washing your hands
• Please maintain a one metre distance from other test takers or staff wherever possible
• You are required to wear a face mask to cover your mouth and nose, adhering to the mandatory SOP set by the goverment. You may be requested to remove this for identification or other purposes.
• Wearing of face mask is optional during the test (written or computer-delivered test).
• All test venues will be thoroughly cleaned prior to the start of the test. For IELTS on computer tests, equipment will be cleaned between sessions

After your test:

If you are diagnosed with Covid-19 within 14 days after you take your test, please report this to your test centre by email. This will help ensure we can communicate with other test takers and follow local health authority and government advice.