Covid-19 Update (27 September 2022):

British Council Malaysia is implementing revised safe management measures that are in line with the Malaysia government advisory to ensure the health and safety of all test takers, staff, and community at large. Our exam sessions will proceed in line with our exam policies and the latest SOP from the local authorities.

In alignment with the latest SOP, British Council Malaysia will implement the following adjustments:

  1. Mask-wearing: Test takers must wear a mask throughout while at the test premise. Mask may be lowered/removed once seated at the desk and during the test, however must be worn during toilet breaks and after the test. 
  2. Safe distancing: Safe distancing will no longer be required between individuals.
  3. MySejahtera check-in and vaccination status: MySejahtera app check-in is no longer required and entry to the test centre is allowed regardless of vaccination status. But we will still be checking your Covid-19 risk status on the MySejahtera app. Those with ‘High Risk’ status or under Home Surveillance and Observation order (HSO) will not be allowed entry to the test centre.
  4. Capacity limits for IELTS on Computer: Previously IELTS on Computer tests were subject to a capacity limit of 50%. We will now remove this capacity limit for IELTS on Computer tests.

For more details on the country's latest Covid-19 updates and health protocol, please refer to Ministry of Health’s Covid-19 website at  

Test-taker Exclusions

Test takers will not be allowed to take their tests under the following circumstances:

  • Tested positive for Covid-19; or
  • Under any stay-home/quarantine order issued according to local guidelines; or
  • Unwell, having a high temperature, cough, breathing difficulty, or other flu-like symptoms. 

For more information, please contact our customer service representatives.

Health and safety measures on test days

Pre-test checks:

  • You should arrive for your exam no later than your scheduled time so that we can complete our pre-test checks and start the exam on time
  • You must wear a mask in indoor settings

Test takers under 18 years old

Test takers under 18 years of age are strongly recommended to be accompanied by an adult until necessary checks at the entrance of the exams area have been completed. If they are not allowed to sit by the test, they can be escorted immediately by the accompanying adult or by our staff to an isolated area until they are picked up. Test takers under 18 years old in these cases are not allowed to leave the exam venue unaccompanied.

Test day measures:

  • The test venue and any equipment used will be thoroughly cleaned before the test
  • You should use hand sanitiser and wash your hands regularly
  • You must bring and use a face mask during the test. You may need to remove this for identification or other purposes. Staff and examiners will also wear a face mask 
  • You will be asked to take any stationery you use away with you (excluding any notes or workings sheets)
  • You can take the following inside the test room with you:
  1. A face mask
  2. Water in a transparent bottle

After your test:

If you are diagnosed with Covid-19 in the 3 days period after your test, please inform our customer service team at This will enable us to fulfill the relevant notification or tracing requirements.

Special rescheduling and refund policy for IELTS

Re-scheduling and refunds

We have made the following exceptions for test takers who can request to reschedule their test date for up to three months.

  • Tested positive for Covid-19; or
  • Are issued a quarantine order according to local guidelines; or
  • Are unwell; have a high temperature, persistent cough, difficulty breathing, or other flu-like symptoms.

If any of the above apply to you, please complete a test date transfer form, or if you would like to cancel your test, please refer here.

On the form, select ‘Other’ and indicate ‘Covid-19’ in the ‘Grounds for Application’ section.

 For more information or assistance, please contact our customer services team at Note that due to a high volume of enquiries, we may take several days to reply.