At the British Council, the health and safety of our staff, customers and the communities in which we operate is our top priority. We support and cooperate with all local government agencies to put the necessary measures in place to ensure the continued well-being of all with whom we engage in the course of our activities.

Following a Movement Control Order issued by the Malaysian Government on 16 March 2020, all events and gatherings will be cancelled from 18 March to 14 April 2020, and all offices (except essential services) are to be closed in the same period due to Covid-19. Adhering to the order, the British Council in Malaysia has cancelled all classes, tests and exams until 14 April 2020 inclusive. We will provide updates in advance should there be any further cancellations after 14 April 2020.

IELTS re-scheduling and refunds details


All test takers must sign a declaration form at the entrance of the exams area on test day to declare that they are eligible to attend the test session.

Please do not attend your test if:

  • you are under a 14-day compulsory quarantine, stay-at-home order, medical surveillance or a self-quarantine order, as specified by the Malaysia Government
  • you have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms.

Test takers under 18 years of age are strongly recommended to be accompanied by an adult until the necessary checks at the entrance of the test venue have been completed. If you are then excluded from the test, you and your accompanying adult must leave immediately. If you have not been given permission to leave the test venue unaccompanied, you will be escorted to a holding area until an adult comes to pick you up. Our staff will follow the British Council child protection policy and procedures when they proceed with this arrangement.

On test day:

  • We advise you to report an additional 30 minutes prior to the previously specified arrival time of the test
  • We are implementing temperature screening in the test venue before test takers enter the exams area. Test takers with symptoms of fever will not be able to take the test
  • Please follow basic hygiene practices such as using hand-sanitiser provided on test day and regularly washing your hands
  • Please maintain a one metre distance from other test takers or staff wherever possible
  • You are welcome to/should bring with you, a face mask that covers your mouth and nose. You may be requested to remove this for identification or other purposes.
  • For speaking tests staff and examiners may/will also wear a face mask. Neither the test taker nor the examiner can insist that the other remove or put on a mask for the purpose of the interview
  • All test venues will be thoroughly cleaned prior to the start of the test. For computer delivered tests, equipment will be cleaned between sessions
  • You will be asked to take any stationery you use at the venue away with you except scratch paper, notes or workings sheets.

After your test:

If you are diagnosed with Covid-19 within 14 days after you take your test, please report this to your test centre by email. This will help ensure we can communicate with other test takers and follow local health authority and government advice.

IELTS re-scheduling and refunds details

We have made the following exceptions for test takers who

  1. Tests have been cancelled from 18 March to 14 April 2020, reschedule and refund details has been notified via email
  2. Test takers have registered for a test up from 15 April to May 2020 can request to re-schedule their test date by up to three months or take a full refund through our standard processes below (an administration fee will be deducted):
  • are currently in a country or place that would face quarantine on arrival in COUNTRY, and are therefore are unable to travel to Malaysia for the test
  • are under 14-day compulsory quarantine, 14-day medical surveillance or a self-quarantine order, as required by the Malaysia Government
  • have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms.

If any of the above apply to you, please make a request by completing the test date reschedule and refund form. Inside the form, please select ‘Other’ and indicate ‘Covid-19’ in the Grounds for Application section and e-mail it to It is not mandatory to provide a supporting document. You will receive an email from our Exams Officer regarding the status of your request within five working days from the date of request.

Other exams arrangements including Cambridge International, Pearson Edexcel, and other professional exams details

Cambridge International announced on 23 March that all May/June 2020 exams are cancelled globally. This includes Cambridge IGCSE, Cambridge O Level, Cambridge International AS & A Level, Cambridge AICE Diploma and Cambridge Pre-U and UK GCSE and A level qualifications.

Pearson Edexcel announced on 24 March that all May/June 2020 exams are cancelled globally this includes iPrimary, iLowerSecondary, International GCSE and International A Level UK GCSE and A level qualifications.

Cambridge Assessment Admissions Testing. The UK government announced on 18 March that public examinations will not take place in the UK. As a result, STEP Mathematics Tests may now not take place as scheduled, in both the UK and internationally.

Non-IELTS re-scheduling and refunds

The British Council is currently awaiting further information on how the cancellations will affect international candidates, including alternative methods of assessment, deferral of exams to later sessions and issuing of credit notes or refunds. We will inform your exam board if you are excluded, so that they can manage any refunds or re-scheduling with you.

For general information on Covid-19 in respect to studying in the UK and UK qualifications please see:

If more information or assistance is required, please email our customer service representatives at

Our top priority is your health and safety. More information on protecting yourself from Covid-19 is available here:

The British Council in Malaysia