Problem Solving and Decision Making

About this course

This action packed workshop covers techniques used in solving workplace problems, including the identification of root causes to a problem, generating and evaluating alternative solutions, and making appropriate decisions.

You will apply a variety of problem solving tools to a case study from your workplace.

Who should attend?

Anyone who wants to understand how to identify problems, generate solutions and implement them successfully.


  • Use a range of problem-solving tools
  • Confidently solve problems
  • Improve processes in your workplace

Learning Objectives

  • Anticipate and identify problems
  • Generate and evaluate alternative solutions to a problem
  • Make a decision and take responsibility for it

Course Outline


  • Problem solving and decision making styles 
  • Identifying your style
  • Working with the different styles 
  • The ADAPT problem solving process 

A – Adapt 

  • Changes, deviations and problems 
  • Identifying the symptoms of problems 
  • Tools to identify root causes of problems 

D – Decision Making

  • Generating creativity in your team
  • Brainstorming 
  • Methods of making a decision
  • Developing criteria for an ideal solution 
  • Identifying the best solution 
  • Building consensus
  • Managing conflict

A – Analyse the Risk 

  • Strengths, weaknesses, opportunities and threats 
  • Reasons for the failure of problem solving 

P – Planning

  • Time, cost and quality
  • SMART planning
  • Project planning tools 

T – Transition 

  • Selecting the best approach to implementation
  • Communicating your decision
  • Reviewing the success of a solution