About this course

This action packed workshop covers techniques used in solving workplace problems, including the identification of root causes to a problem, generating and evaluating alternative solutions, and making appropriate decisions. You will apply a variety of problem solving tools to a case study from your workplace.

Who should attend?

Anyone who wants to understand how to identify problems, generate solutions and implement them successfully.


  • Use a range of problem-solving tools 
  • Confidently solve problems 
  • Improve processes in your workplace

Learning Objectives 

  • Anticipate and identify problems 
  • Generate and evaluate alternative solutions to a problem 
  • Make a decision and take responsibility for it

Course Outline


  • Problem solving and decision making styles 
  • Identifying your style 
  • Working with the different styles 
  • The ADAPT problem solving process

A – Analysis 

  • Understanding changes, deviations and problems 
  • Identifying the symptoms of problems 
  • Identifying root causes of problems

D – Decision Making 

  • Generating creative solutions to a problem 
  • Making decisions 
  • Identifying the best solution 
  • Building consensus

A – Analyse the Risk 

  • Identifying strengths, weaknesses, opportunities, threats

P – Planning 

  • Using project planning tools

T – Transition 

  • Selecting the best approach to implementation 
  • Communicating your decision 
  • Reviewing the success of a solution