Payment methods 

  • We are a cashless centre as we only accept debit card, credit card (MasterCard or Visa)  and online payments in Ringgit Malaysia.
  • We do not accept payment of course fees in instalments. All fees must be paid in full at the time of registration. 

The Course Fees (Refunds and Credits)

British Council Kuala Lumpur/Mutiara Damansara/Penang will give credits and refunds only under the following circumstances: 

  1. Serious illness. We will require you to produce a medical certificate as evidence.
  2. Transfer to a new location, which is not conducive for travel to British Council, Kuala Lumpur/Mutiara Damansara. We will require written evidence of this.
  3. Change of academic timetable. We will require a letter from your school/university/college principal.
  4. Compassionate reasons such as bereavement or serious illness of a family member. We will require a copy of the death certificate or documentation from the hospital/doctor. 

All the evidence should reach British Council before the start of the class.

  • Credits and refunds are not given under any circumstances other than those mentioned above.  All requests for refunds and transfers must be made in writing and reach us the day before the start of the class and an administrative fee of RM150.00 (Kuala Lumpur/Damansara) is applicable. 
  • Where classes are cancelled by the British Council, we will provide refunds except where classes are cancelled due to circumstances beyond our control (force majeure). 
  • British Council does not offer replacement classes for classes missed due to absence for any reason (e.g., school replacement, sick leave).
  • Young Learners registering for more than 1 term who wishes to apply for credits or refunds will forfeit guaranteed places. An administrative fee of RM150.00 is applicable (Kuala Lumpur/Damansara).
  • No refunds or credits will be granted once classes have started. Approved credits are valid for 6 months. Approved refunds will take a minimum of 2 weeks to process.
  • The British Council cannot make payments to banks sanctioned by the UK or any other relevant jurisdiction. If you request a refund to be sent to an account at a sanctioned bank, you will be asked to nominate an alternative method of payment that does not breach sanctions.
  • The above terms and conditions are not applicable to English Online (EOL). EOL classes sold cannot be cancelled or refunded. No credits or refunds are provided for unused credits as well.

Transfers 

  • If a student wishes to transfer to another level, this must be agreed by both class teachers and a manager. Any transfer is subject to the availability of places in the class.
  • Our Customer Service team will help all students who would like to change the time of their class. Any transfer is subject to the availability of places in the class. 
  • Transfer to other branches, is reviewed on a case-to-case basis.
  • The student is responsible for paying the price difference if they transfer from a course where there is a price difference.

Certificate

  • Any course with a certificate given (if applicable) requires the student to attend at least 80% of the course.

General Notice

The British Council will use the personal information that you provide to carry out teaching and activities which may include:

  • Using personal data (student image and voice) during the real time broadcasting of online classes through the British Council learning hub;
  • Using student photographs & audio or video recordings for the purposes of the course and to support academic training for British Council staff;
  • Connecting with British Council students from other countries, sharing their work and class recordings to learn about other cultures; 
  • Use of the learning hub, including discussion forums and portfolios.

(Personal data collected and shared through and for the purpose of the learning activities described above will only be retained as long as necessary, for the purposes it was collected and for the duration of your relationship with us.)

Our lawful basis for all course-related administrative and teaching activities is the performance of a contract for the provision of our services. 

Consent can be withdrawn by contacting your local British Council Customer Service team at info@britishcouncil.org.my .

British council reserves its right to change, amend, add or delete any of the Terms and Conditions without prior notice to our existing customers.  Any changes made in the terms and conditions will be updated in our website at the following link: www.britishcouncil.my

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