Better Emails and Letters

About this course

If you are inundated with correspondence or still waiting for important information you requested last week then this informative workshop develops the writing skills you need to efficiently manage your day-to-day workload and achieve your long-term professional goals. 

You will participate in fun and informative multi-media based learning activities. You will write emails and letters and receive feedback from your trainer and other course participants on how to improve. You will learn techniques to help you write emails and letters people want to read.  

Who should attend?

Anyone who wants to write emails more effectively and efficiently.

Course Benefits

• Feel more confident in your ability to write effectively and professionally

• Understand how to use correspondence to develop better working relationships

• Know your own strengths and weaknesses and have some specific strategies to improve

Course Objectives

• Adapt your emails and letters to different audiences and situations

• Plan and organise your writing to fit your purpose

• Write and edit your work to make it clear, concise and easy to understand

Course Outline


  • Developing a writing process - POWER
  • Understanding etiquette 
  • Managing your inbox 

Getting Started

  • Having a clear purpose
  • Adapting your writing to your audience
  • Knowing what you want to achieve

Choosing a Structure 

  • Deciding on BLADE or ODAC
  • Aligning structure to purpose and audience
  • Making Initial Contact
  • Getting the tone right
  • Managing email threads
  • Summarizing information

Getting the Action you Want

  • Writing persuasively
  • Knowing the power of positive language


  • Applying the 6Cs of email writing