Customer Care Agent, Kuala Lumpur
- The main duty of a Customer Care Agent is to ensure a high quality and efficient customer service experience for all our customers via telephone and email.
- To act as British Council’s ambassador and provide top quality services to customers while meeting all KPIs in order to enable the British Council to meet its business targets and objectives
Details
| Location | Kuala Lumpur |
|---|---|
| Closing date | 12 January 2017 |
Role overview
Malaysia operation
Malaysia is part of the East Asia region. The Malaysia Teaching Centre is one of the largest in the British Council’s global network with thousands of adults and young learners studying with us at any one time. We also have a large examinations operation facilitating the taking of UK examinations. In addition, we have enquiries about our educational and arts services. Our customers engage with us face-to-face, online, through email and via the phone, and as a result we have a large Sales and Customer Management team to ensure an efficient level of service. The operation employs approximately 300 Malaysian and non-Malaysian contract staff and also relies on hourly-paid and temporary staff to manage the business.
The role
The main duty of the Customer Care Agent is to ensure high quality and efficient customer service experience for all our customers and to act as a British Council’s ambassador.
The appointed candidate is expected to provide an exceptional level of customer service to all customers to ensure their needs and request are taken care of either via telephone or email. He/She is also expected to provide sales support; converting telephone and email enquiry leads to placement test bookings or face-to-face consultation with the English Services Consultant.
To be successful, the candidate must have at least 1 year of related work experiences in a call centre. A degree or diploma is also essential.
How to apply
Please apply through this link: Customer Care Agent, Kuala Lumpur