The main duty of a Telesales Executive is to handle all inbound sales enquiries and to secure face-to-face appointments whilst ensuring a high quality customer experience in handling enquiries about our English language services.


Location Wisma Selangor Dredging, Kuala Lumpur
Closing date 15 August 2014

Role overview

To act as British Council’s ambassador and provide top quality services to all customers meeting all KPIs and deliver Sales & Customer Relations services in order to enable the Council to meet its sales targets. 

Accountabilities, responsibilities and main duties: 


To meet and exceed all sales targets and KPIs as set out by the organisation

Telephone Enquiries

To be professional in call handling, to generate and/or raise interest level of the prospect with the intention of inviting the prospect to the centre for a face-to-face consultation with the English Services Consultant.


Product Knowledge  

To acquire and maintain an excellent level of product knowledge at all times. Liaison and training via product owners will be a necessary part of this with a proactive approach required at all times. Observation of classes and ‘hands on’ experience of the products is required. 

Offer Knowledge  

To acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times. Liaison and training via sales and business managers will be required. A proactive approach, including input and feedback from frontline customer experience is expected.

Database Management & Record Keeping  

To maintain and update all databases and reports in a timely and accurate manner

Sales & Marketing Support

To provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.


Other duties:

- To comply with the Standing Operating Procedure (SOP) as per the job requirement

- Administrative duties in support of the team’s operation, as designated by Line Manager

- Attendance at regular professional development, training and skills programmes as required

- Full engagement with the performance management programme 


To participate in projects as agreed in Performance Agreement

How to apply

Send your completed application form to us at quoting the 'Telesales Consultant' position in the email subject line.