The main duty of the English Services Consultant is to secure excellent sales results while ensuring a high quality customer experience in handling enquiries about our English language services.

Details

Location Kuala Lumpur
Closing date 11 August 2014

Role overview

The main duty of the English Services Consultant is to secure excellent sales results while ensuring a high quality customer experience in handling enquiries about our English language services.

  • To act as British Council’s ambassador and provide top quality services to customers while meeting all KPIs in order to enable the British Council to meet its sales and customer management targets.

Sales

  • To meet and exceed all sales targets and KPIs as set out by the organisation Single Point of Contact (SPOC) for prospects.
  • To follow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions and/or persuading them to register.

Product Knowledge 

  • To acquire and maintain an excellent level of product knowledge at all times. Liaison and training via product owners will be a necessary part of this with a proactive approach required at all times. Observation of classes and ‘hands on’ experience of the products is required.

Offer Knowledge 

  • To acquire and maintain an excellent level of pricing, discounting and offer/product knowledge at all times. Liaison and training via sales and business managers will be required. A proactive approach, including input and feedback from frontline customer experience is expected.

 Database Management & Record Keeping 

  • To maintain and update all databases and reports in a timely and accurate manner.

Sales & Marketing Support

  • To participate in and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

How to apply

Send your completed application form to us at recruitment@britishcouncil.org.my quoting ‘English Services Consultant’ in the email subject line.