This position will act as British Council’s ambassador and provide top quality services to customers. You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

Details

Reference number MAL-SCM-0026
Location Kuala Lumpur, Malaysia
Salary Pay band 4/H (from MYR 2,884 per month)
Duration Indefinite
Working hours Standard
Annual leave Standard
Closing date 20 February 2020

Role overview

WHAT YOU WILL BE DOING AND WHY

You will deliver a unique British Council Customer Experience via telephone, live chat and email which supports the British Council brand, demonstrates our values, explains our purpose, promotes our ambitions and deliver the necessary emotional engagement to turn customers into a positive long-term relationship for the British Council.

WHAT IS INTERESTING ABOUT IT

You will act as British Council’s ambassador and provide top quality services to customers You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

WHAT WE ARE LOOKING FOR

You should bring along at least 1 year of related working experience in call centre operations, preferably in the services industry. It will be desirable if you have relevant understanding of Customer Relationship Management (CRM) systems. You must have good written and oral communication skills in both English and Bahasa Malaysia. It will be an advantage if you can speak in Mandarin. 

BENEFITS OF WORKING AT THE BRITISH COUNCIL

  • 37.5 contracted working hours per week (we believe in an output-based delivery!) 
  • Enjoy 18 days of Annual leave 
  • 1 month contractual bonus that would be made payable in every December, upon successful completion of your probation
  • Incentive scheme
  • Medical Insurance plan
  • Provident Fund at 16% EPF employer contribution
  • Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too! 

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.

How to apply

 https://tinyurl.com/MAL-SCM-0026e